Shipping Policy
Welcome to totguardebike.com. TotGuard value every customer and customer satisfaction is always our top priority. We are committed to providing you with fast and reliable shipping services. Below is our shipping policy:
1. Shipping Carrier
At totguardebike.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with FedEx carrier.
2. Processing Time
Generally it takes 1-2 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.
3. Delivery Time
We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.
4. Change of Delivery Address
NO FEE for changing shipping address BEFORE we provide you the tracking number.
5. Order Tracking
If you have already registered on totguardebike.com, you can track your order, shipping and handling information on your account. If you have not registered on our website, you can track your order here with your Order ID and email.
6. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.
7. Sales tax
For all orders, due to sales tax requirements for certain special categories or cross-border goods, due to different tax rates in each state, we do not charge sales tax and shipping costs are not taxable.
8. Shipping Details
We offer Free Shipping on all orders. We currently only support shipping to the United States and do not support shipping to other regions.
|
Shipping Country |
Estimated Handling Days |
Estimated Transit Days |
Costs |
| United States |
1-2 business days |
3-7 business days |
Free shipping |
Note:
Handling Days: The Handling Day tells you when a package leaves our warehouse.
Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.
Handling Days: The Handling Day tells you when a package leaves our warehouse.
Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.
Contact Us
If you have any questions about our shipping policy, please contact us
Email: service@totguardebike.com
Service Hours: Monday to Friday: 6 PM - 2 AM PST (except holidays)
Thank you for choosing TotGuard, and we look forward to serving you!